Do you have any feedback or a complaint?

The University of Melbourne Graduate Student Association (GSA) wants to hear feedback from graduate students including any complaint about the services offered or delivered by GSA.

If you are a University of Melbourne graduate student (whether or not a member of GSA) and have any feedback/complaint about a GSA service or interaction with GSA in the course of seeking to use a GSA service, you can submit your feedback/complaint on this page.

Please read the information below which will help guide you in assessing if your complaint is eligible for review by GSA.

Type of complaints/feedback

Is your complaint/feedback about a service you received from GSA or a GSA service you intended to use?

Is your complaint/feedback about the behaviour of a person including a GSA member, employee, or elected student representative? If yes, then there may be more suitable policy and procedure to escalate that type of complaint/feedback.

If so, you can submit your complaint/feedback here

In your email please be sure to include:

  • Student name
  • Student ID Number
  • Date of incident related to the complaint/feedback
  • Describe your complaint/feedback

What happens next?

GSA will acknowledge your email within 48 hours or 2 business days.

After that step, GSA will apply the ‘Complaints against GSA by a GSA Member – Policy and Procedure’ to review your complaint/feedback. A copy of that policy and procedure is available here