Tuesday 26th May 2020

In the second part of our Effective Communication Workshop, GSA CEO Rachna Muddagouni and GSA General Manager Tevita Lesuma discuss conflict and how to resolve situations in a workplace by communicating effectively.

Rachna provides an explanation of conflict and what has already been covered (4:46) and the types of resolution from conflict (9:21) as Tevita provides workplace examples (14:00). Rachna covers healthy conversation and how to maintain respect (26:30), being prepared to learn from others (32:00), the importance of understanding to empathise with people when they are upset and distressed (38:50), learning to focus on communicating succinctly (45:02) and how to respond to distraction (52:15)